Delivery costs and timescales are in accordance with delivery info & international shipping info. In the event of delivery delay, please refer to these timescales for information on when we can declare items missing.
What can you return?
You may return any unused items in a re-saleable condition for a refund or exchange within 14 days for UK orders and 28 days for European & Worldwide orders that are:
Unworn in original packaging
With tags attached
Tights or underwear must be in unopened packaging
How to return items
Please use the online returns process to register your return with us before sending it back to us. If you would like to exchange an item for the same item of a different size or colour, post the items back to us and we will send an exchange to you free of charge.
Please check the size of your items by trying them on. Many of our shoes are supplied in US or European sizes, which we convert to UK sizes. Therefore the UK size you have ordered may not match the number on the box!
When returning items for refund or exchange it is your responsibility to return the goods to us at your cost unless there has been an error in your order. If you wish to return any items for refund you must inform us via email (firstname.lastname@example.org) within 7 days of receipt to be eligible for refund of your original postage cost. Refunds for original postage costs are not eligible on orders that have been partially returned. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. You may be liable for recovery costs of goods not received once you have given your notice of cancellation.
Return Code Reason for Return
E1 Exchange - I ordered more than one to compare
E2 Exchange - It's too big
E3 Exchange - It's too small
E4 Exchange - It's not as I expected
E5 Exchange - It's faulty or damaged
E6 Exchange - You sent the wrong item
E7 Exchange - It arrived too late
R21 Refund - I ordered more than one to compare
R22 Refund - It's too big
R23 Refund - It's too small
R24 Refund - It's not as I expected
R25 Refund - It's faulty or damaged
R26 Refund - You sent the wrong item
R27 Refund - It arrived too late
Return via standard postage to:
Kickz Dancewear Limited
21 Rutherford Street
Newcastle upon Tyne
We request that you obtain proof of posting (either a Certificate of Posting or postage receipt). We cannot accept responsibility for lost parcels unless you have proof of posting. Items returned postage unpaid may not be delivered.
Please allow 10 working days for UK orders and 15 working days for European & Worldwide orders for your return to be received and processed. Refunds will take a further 3 days for the money to be returned to your account. For GiroPay and Sofort payment methods the earliest we can issue a refund is 4 working days after the purchase and once actioned it will take another 3 working days to be returned to your account. If you have sent your order back via a priority delivery service we are unable to prioritise the processing of these returns.
If you have lost your original invoice, please send a note describing what you would like to return and exchange or refund. It is crucial that you include your order ID number on the letter. If you do not have an order ID please contact us in advance.
Unfortunately we cannot accept requests for additional items (above the quantity of items on the original order) on returns. A new order should be placed on the website instead.
Items returned without all original packaging & tags, upon processing your return an additional £2.00 re-packaging fee will be charged.
Due to hygiene reasons, we cannot accept returned underwear and tights in opened packaging or other items that are indicated as non-returnable on the product description.
This does not affect your statutory rights.
Large Orders & Deposits
For large orders where multiple items of the same type are required or are of a high value please contact us. You may be eligible for a discount if the total value of the order is above £200. We may require a non-returnable deposit for large orders, we will advise you of this before your order is placed.
We endeavour to keep our stock system as accurate as possible. There may be occasions where an item has gone out of stock in the time between you placing your order, and your order being processed. We do not ordinarily hold backorders*. If an item is out of stock at the time of processing your order, we reserve the right to cancel this item. We will refund your for the item(s) and dispatch the rest of your order. *Orders for item quantities of 3 or more of the same item will be put on backorder.
Kickz Dancewear Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Kickz Dancewear Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Details of cookies used
Cookie Type Description
Kickz Dancewear Limited Session We use a session cookie to remember what you've put in the shopping basket, and if you are logged in. These are strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at All About Cookies - Session Cookies
Yahoo Ad Center Persistent We use this to track sales that arise from Yahoo pay per click advertising, and information is collected anonomously. You can find out more about Yahoo's position on privacy as regards its services at Yahoo Privacy Centre
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Kickz Dancewear Limited, First Floor, 21 Rutherford Street, Newcastle upon Tyne NE4 5DT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.